Ever Been Angry, Frustrated or Stressed at Work? The Importance of Displaying Emotional Intelligence in the Workplace
Sun. 1:30 to 3:00 p.m. MDT
This training provides the tools needed to be emotionally intelligent in the workplace. Emotional Intelligence is defined as a set of competencies demonstrating the ability to recognize one’s behaviors, moods and impulses as well as to manage them according to the situation. An employee with high emotional intelligence can manage his or her impulses, communicate with others effectively, manage change well, solve problems and build rapport in tense situations. This training is designed for participants to see the value in having empathy, remaining optimistic in the face of adversity and resolving conflicts.
- Define and distinguish between self-management, self-awareness, self-regulation, self-motivation and empathy
- Relate emotional intelligence to the workplace
- Introduce the balance between optimism and pessimism